Cancellations & Returns Policy

Order Cancellations

  • Before Shipment: Orders can be canceled free of charge before they are processed or dispatched. Contact customer support immediately at info@osmiowater.com.ph.

  • After Shipment: Once dispatched, orders cannot be directly canceled. Please refer to our Returns policy below.

Returns & Exchanges We accept returns under the Consumer Act of the Philippines (RA 7394) for defective, damaged, or incorrect items:

  • Eligibility Window: You must report and initiate a return request within 7 calendar days of receipt.

  • Condition: Returned products must be unused, uninstalled, in their original packaging, and complete with all manuals and accessories.

  • Hygienic/Consumable Exclusions: Unsealed or used replacement filters, membranes, or sanitary fittings cannot be returned due to hygiene and water quality safety standards, unless proven defective upon arrival.

Refunds & Replacements

  • Defective/Damaged Items: We will provide a replacement or full refund (including return shipping costs) after technical evaluation by our team.

  • Change of Mind: If accepted, return shipping fees will be covered by the buyer. Refunds will be issued via the original payment method minus processing fees.